Cancellations

Frances Frei

Professor of Service Management
Harvard Business School

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Jim Wright

Chairman and CEO
Tractor Supply Company

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Guy Kawasaki

Managing Director
Garage Technology Ventures

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Daniel Pink

Author
Drive: The Surprising Truth About What Motivates Us

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Barry Vaughan & David Price

CustomerFIRST Director
JCPenney
Director of Quality and Customer Experience
Chick-fil-A

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Tom Lutz

Sr. Partner and Managing Director
Boston Consulting Group

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